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How to Avoid the "Why is My Bill So High" Phone Call from Clients

If you have been involved in billing at any level, you have gotten a phone call from a client who is asking: “why is my bill so high  ?” I know there have been times when I held my breath as I answered the phone right around the time I knew a client received my invoice. With the correct communication and procedures in place, the goal is to eliminate that anxiety about having to explain the rationale of an invoice.