"We're not robots, we're people. And it's PEOPLE that get things done, together".
Samantha Watson (AICPA & CIMA, London) talks to specialist people-developer, speaker, and trainer Clare Haynes of Wildfire. They discuss the differences between Emotional Intelligence and Emotional Quotient, the ways that they contribute to a better-functioning workplace environment, and how it can help when having difficult conversations.
Our guest:
Clare Haynes has a psychology background and a career which has spanned communications, sport, sales and fundraising in media, charity and public sectors. Based in Warwickshire, UK, she is a professional speaker for membership organisations and companies.
We discuss:
Reinventing what meetings are for.
Taking better action by taking things slower.
Balancing introversion and extroversion.
Getting away from technical details and task-related activities.
Making agreements that really count by basing them on mutual understanding.
Resources mentioned:
Clare Haynes at www.wildfireatwork.co.uk.
Search online for Daniel Goleman, often referred to as 'the father of emotional intelligence'.