"We're not robots, we're people. And it's PEOPLE that get things done, together".
Samantha Watson (AICPA & CIMA, London) talks to specialist people-developer, speaker, and trainer Clare Haynes of Wildfire. They discuss the differences between Emotional Intelligence and Emotional Quotient, the ways that they contribute to a better-functioning workplace environment, and how it can help when having difficult conversations.
Clare Haynes has a psychology background and a career which has spanned communications, sport, sales and fundraising in media, charity and public sectors. Based in Warwickshire, UK, she is a professional speaker for membership organisations and companies.
Reinventing what meetings are for.
Taking better action by taking things slower.
Balancing introversion and extroversion.
Getting away from technical details and task-related activities.
Making agreements that really count by basing them on mutual understanding.
Clare Haynes at www.wildfireatwork.co.uk.
Search online for Daniel Goleman, often referred to as 'the father of emotional intelligence'.