Agreement versus expectation: Emotional intelligence at work | Go beyond disruption
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Agreement versus expectation: Emotional intelligence at work | Go beyond disruption

4 years ago · 20 min listen

"We're not robots, we're people. And it's PEOPLE that get things done, together".

Samantha Watson (AICPA & CIMA, London) talks to specialist people-developer, speaker, and trainer Clare Haynes of Wildfire. They discuss the differences between Emotional Intelligence and Emotional Quotient, the ways that they contribute to a better-functioning workplace environment, and how it can help when having difficult conversations.

Our guest:

Clare Haynes has a psychology background and a career which has spanned communications, sport, sales and fundraising in media, charity and public sectors. Based in Warwickshire, UK, she is a professional speaker for membership organisations and companies.

We discuss:

  • Reinventing what meetings are for.

  • Taking better action by taking things slower.

  • Balancing introversion and extroversion.

  • Getting away from technical details and task-related activities.

  • Making agreements that really count by basing them on mutual understanding.

Resources mentioned:

  • Clare Haynes at www.wildfireatwork.co.uk.

  • Search online for Daniel Goleman, often referred to as 'the father of emotional intelligence'.

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