Advice for when it's time to say goodbye (to clients) | Tax Section Odyssey
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Advice for when it's time to say goodbye (to clients) | Tax Section Odyssey

2 months ago · 33 min listen

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In this episode

Knowing the right time to end a client relationship can be tricky. No matter the reason for termination, managing the practical components plus the human emotions can be difficult.

In this Tax Section Odyssey episode, April Walker, CPA, CGMA, Lead Manager — Tax Practice & Ethics, Association of International Certified Professional Accountants, representing AICPA & CIMA, chats with Daniel Moore, CPA, Owner — D.T. Moore & Company, LLC, and Brandon LaGarde, CPA, JD, LLM, Director — Postlethwaite & Nettervile, about their perspectives on when and how to terminate a client relationship for a successful outcome for both parties.

What you’ll learn in this episode

  • The first steps in this process (1.22)

  • Tips and tools for ranking client relationships (3.40)

  • Client Evaluation Tool from the Private Company Practice Section (PCPS) (5.46)

  • Example of “buckets” of client relationship types (7.00)

  • The next steps after the client evaluation process (13.16)

  • Client termination letters (15.09)

  • Should you explain the why to your clients? (18.23)

  • Thoughts on referrals (20.45)

  • Considerations from a firm administration standpoint (23.53)

  • Final thoughts (27.22)

  • A page from the guests’ travel journals (29.33)

AICPA resources

Keep your finger on the pulse of the dynamic and evolving tax landscape with insights from tax thought leaders in the AICPA Tax Section. The Tax Section Odyssey podcast includes a digest of tax developments, trending issues and practice management tips that you need to be aware of to elevate your professional development and your firm practices.

This resource is part of the robust tax resource library available from the AICPA Tax Section. The Tax Section is your go-to home base for staying up to date on the latest tax developments and providing the edge you need for upskilling your professional development. If you’re not already a member, consider joining this prestigious community of your tax peers. You’ll get free CPE, access to rich technical content such as our Annual Tax Compliance Kit, a weekly member newsletter and a digital subscription to The Tax Adviser.

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