Jumpstart Client Service & Maintenance
Client service is more important than ever as competition for new business heats up. Explore effective strategies to build strong client relationships so you can keep them for life. As you develop and increase your client service delivery skills, your firm will be better positioned to reap numerous benefits.
How do you manage client expectations while maintaining quality and relevant service offerings? Mark Koziel, CPA, CGMA, AICPA’s VP of Firm Services & Global Alliances, discusses how to have those tough conversations to make sure you remain in the driver’s seat.
An evaluation of your client list is a healthy process for firms of all sizes. As Mark mentioned in the video above, a client's value is determined far beyond fees and timeliness of payments. This tool will help you identify and rank the better clients of your firm who deserve more of your time and attention.
When you’re ready to terminate a client, use the Sample Disengagement Letter to properly end the relationship. When written effectively, the letter can leave clients feeling that you considered their business needs and acted in their best interests.
A Client Advisory Board can be an extremely powerful tool in retaining current clients and attracting new ones. From the foundation and action plan up to the actual meeting agendas, this toolkit has everything you need to take your firm to the next level with your own Client Advisory Board.
Learn the ways of providing exceptional client service as Rainmaker Consulting shows how CPAs can garner world class service by connecting with clients, taking and delivering the order, ascertaining satisfaction, offering dessert, and collecting the check.
This comprehensive action plan will walk your firm through the steps that will enhance your client service. Any increase in the quality of service by your firm will have the natural effect of building your reputation as a Five Star Firm.
Client feedback can be one of your most powerful client retention tools. Use this easy-to-use, customizable, client loyalty survey to get the best insight into serving your clients.