Jumpstart Client Service & Maintenance

Client service is more important than ever as competition for new business heats up. Explore effective strategies to build strong client relationships so you can keep them for life. As you develop and increase your client service delivery skills, your firm will be better positioned to reap numerous benefits.


How do you manage client expectations while maintaining quality and relevant service offerings? Mark Koziel, CPA, CGMA, AICPA’s VP of Firm Services & Global Alliances, discusses how to have those tough conversations to make sure you remain in the driver’s seat.