MBAexpress: Key Concepts of Performance Management - V 2.0 | BUNDLE (6 COURSES)
This course provides an overview of the key elements of a traditional MBA program. It includes methods for improving project management, customer service, business processes, and more.
NASBA Field of Study
Business Management and Organization
Peter Margaritis, Jennifer H. Elder
MBAexpress provides essential business savvy over the course of 6 1-hour online learning modules.
Balanced Scorecard – V 2.0: Balanced Scorecard is a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more ‘balanced’ view of organizational performance.
Business Process Improvement – V 2.0: This course will discuss ways to improve your business processes to make them more efficient and better for your organization and customer.
Effective Change Management – V 2.0: This course will discuss various methods and ideas to consider in helping you navigate the turbulent waters when dealing with change.
Excellent Customer Service – V 2.0: Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
Leading Up: Partnering With Your Boss - V 2.0: Learn how to use your skills to help advance your career while making your boss look great.
Project Management – V 2.0: This course will discuss the project management process from building a business case and planning, to execution and managing your team.
This course has been developed by the Business Learning Institute. The Business Learning Institute, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.
- CPAs, corporate finance teams, business leaders and other financial professionals.
- Discuss in-depth the four sectors of the balanced scorecard (financial, customer, business process, learning & growth).
- Articulate the value that a balanced scorecard brings to an organization
- Discuss the value of identifying a small number of strategic objects for each perspective
- Benefits of Lean
- Lean in a Service Organization
- Flow Organization
- Reducing costs
- Maximizing productivity
- Minimizing waste and re-work
- Best practices
- The lean business
- Value and value stream
- Pursuit of perfection
- Employee empowerment
- Different personality traits and how they might react during a time of change
- The five change management principles
- 8 step change model
- The Murphy plow story
- Internal vs External Customer Service
- Servicing Customers Well
- Customer Needs & Wants
- Benefits of leading up
- Know your personal SWOTS
- Establishing credibility and trust
- What you need to know about your boss
- What you need to know about your company
- What you should be prepared to do
- Initiating a project
- Ten project management knowledge areas
- The Triangle of Truth
- Change management in project management
- Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization
- Identify the key characteristics of the Balanced Scorecard.
- Identify the four sectors of the Balanced Scorecard
- Define business process improvement
- Identify 14 steps to business process improvement
- Recognize the benefit of Lean business
- Identify 3 pillars of lean
- Identify different methods in dealing with change
- Recognize the importance for continuously evolving
- Contrast the differences between imposed and designed change
- Identify how to get employees to BUY into change
- Describe Kotter’s 8 Step Change Model
- Define excellent customer service
- Identify skills needed for excellent customer service
- Describe how best to serve your external customers
- Describe how best to serve your internal customers -your boss, departments, and your employees
- Define leading up
- Identify techniques to develop the trust and buy-in needed
- List the benefits of leading up
- Identify five steps to leading up
- Identify the parts of the project management process
- Recognize the importance of considering Personality Styles when assembling project teams
- Identify the five groups of process management
- Recognize how project management applies to accountants
Group ordering for your team
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