Effective Business Communication
Empower yourself with effective communication skills in this two-part self-study course, and help improve project management and reduce misunderstandings that can cause significant financial and emotional loss to a firm.
Format
Online
NASBA Field of Study
Communications and Marketing
Level
Basic
CPE Credits
6
Author(s)
Kelly Watkins
Availability
1 year
Product Number
TSEEBC21SSO
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Sharpen your communication skills
Develop skills in effective communications in the firm setting, with an emphasis on leadership, work teams, and group development. Understand the importance of effective communications and how using appropriate words will make you a more effective manager and communicator.
Learn how to avoid vague answers that can cause numerical errors and inaccurate financial data, as well as hurt feelings and tension.
Develop the skills of using professional language in all types of business writing such as emails, memos, and client letters.
This course provides CPE credit in the Communications and Marketing field of study
Who Will Benefit
- CPAs
- Financial advisers
- Attorneys
- Partners
- Managers
- Staff at all levels
Key Topics
- Communication and work teams
- Communication for leaders
- Difficult communication
- The power of professional language in business writing
Learning Outcomes
- Recognize the common types of difficult communication patterns found in the workplace, and how to cope with these situations.
- Identify and cope more effectively with hostile communication patterns that may occur in the workplace.
- Recognize the communication patterns that occur before and during the formations of teams.
- Identify the role of conflict in work teams, and approaches for dealing with the conflict.
- Indicate communication issues a leader must consider before beginning discussions with a group.
- Recognize when to eliminate wordiness, redundancy, and obscure language that should be removed from your writing.
- Select written communications that are positive, confident, clear and concise.
- Identify design, and page layout options to construct documents that are accessible and well organized.
- Indicate five techniques to make your language more positive and professional.
- Recognize the importance of descriptive language.
- Recognize how using certain words can help you avoid misinterpretation and misunderstandings
Group ordering for your team
2 to 5 registrants
Save time with our group order form. We’ll send a consolidated invoice to keep your learning expenses organized.
Start order6+ registrants
We can help with group discounts. Call us at 1-800-634-6780 (option 1) or email us at salessupport@aicpa.org
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