Reasons for switching products
	Percentage who planned to use the same product next year	Percentage who would recommend the product to a colleague	Satisfaction with conversion package rating (1=poor, 5=good)	Price	Hard to use	Hard to install	Customer support	Lacked necessary functions	Was not accurate
Tax program
ATX	84.6%	83.1%	4.50	1.5%	0.0%	0.0%	0.8%	0.8%	0.0%
Drake Software	84.8%	81.9%	3.58	13.6%	3.0%	1.5%	6.1%	3.0%	0.0%
GoSystem Tax RS	77.8%	73.9%	2.30	0.0%	0.8%	0.8%	0.8%	5.6%	0.8%
Lacerte	91.0%	89.2%	3.33	0.0%	0.0%	0.0%	0.0%	0.1%	0.0%
ProSeries	80.4%	78.3%	3.32	1.1%	0.5%	0.0%	0.3%	1.3%	0.8%
ProSystem fx Tax	93.2%	92.7%	3.69	0.5%	0.2%	0.0%	0.7%	2.2%	0.2%
Tax Software for the Professional	91.7%	91.7%	N/A	0.0%	0.1%	0.0%	0.1%	0.0%	0.0%
TaxACT Preparer's Edition	63.6%	60.7%	1.00	9.1%	0.0%	0.0%	18.2%	0.0%	0.0%
TaxSlayer Pro	80.0%	77.0%	N/A	0.0%	0.0%	0.0%	0.1%	0.0%	0.0%
Taxware Tax Preparation	83.3%	82.8%	N/A	8.3%	0.0%	0.0%	0.1%	0.0%	0.0%
TaxWise	78.9%	78.1%	4.00	5.3%	0.0%	0.0%	0.2%	0.0%	0.0%
TaxWorks	93.8%	93.6%	N/A	6.3%	0.0%	0.0%	0.0%	3.1%	0.0%
UltraTax CS	93.8%	91.2%	3.79	3.5%	0.4%	0.0%	1.2%	2.3%	0.4%
Average	84.4%	82.6%	2.27	3.8%	0.4%	0.2%	2.2%	1.4%	0.2%