Satisfaction 1 = very dissatisfied, 5 = very satisfied
	Number of respondents	Were you satisfied with the installation process?	With the ease of learning?	With the ease of use?	Overall product rating	Overall product rating last year	Support rating	Support rating last year	Percentage whose software ran on a network	Network rating	Network rating last year	Percentage who said the product contained all the necessary forms
Tax program
Drake Software	17	4.65	4.41	4.35	4.35	3.98	1.94	3.94	82.4%	4.43	4.05	94.1%
GoSystem Tax RS	50	4.47	3.65	3.64	3.92	*	2.48	*	82.0%	4.21	*	79.2%
Lacerte	584	4.50	4.33	4.42	4.43	4.32	2.24	4.13	87.6%	4.33	4.17	84.2%
Max Plus	44	4.20	3.75	3.58	3.59	4.05	2.90	4.02	59.1%	3.42	3.65	97.7%
ProSeries	148	4.56	4.39	4.39	4.24	4.07	2.48	4.00	70.1%	3.70	3.59	62.8%
ProSystem fx Tax	731	4.21	3.80	4.10	4.35	3.96	2.09	4.15	94.9%	4.38	4.13	87.9%
TaxWise	12	4.08	3.67	3.67	3.42	3.64	3.33	3.25	75.0%	3.88	3.56	91.7%
TaxWorks	29	4.48	4.14	4.24	4.21	4.24	2.34	3.86	75.9%	4.18	4.10	75.9%
UltraTax	395	4.52	3.97	4.17	4.35	4.19	2.18	4.11	91.6%	4.32	4.23	88.5%
Average		4.41	4.01	4.06	4.10	3.61	2.44	3.50	79.8%	4.09	3.50	84.6%
Total	2,010
* Not rated last year.