| Exhibit 2: How Users Rank Their Tax Software | ||||||||||||||||
| Highest Rating | Satisfaction 1 = very dissatisfied and 5 = very satisfied |
Plan to use product next
year Percentage of respondents who said |
||||||||||||||
| Vendor | Tax program | Number of respondents | Average number of
returns per respondents |
Product rating | Product rating last year | Support rating | Support rating last year | Number of network users | Network rating | Network rating last year | Respondents who used conversion package | Conversion package rating | Yes | No | Undecided | |
| 2nd Story Software | TaxACT | 25 | 112 | 3.63 | 3.50 | 3.36 | 3.71 | 3 | 2.33 | N/A | 5 | 2.00 | 72 | 16 | 12 | |
| ATX Forms | Max, Saber | 91 | 218 | 4.05 | 3.59 | 4.02 | 3.59 | 17 | 3.65 | 3.33 | 24 | 3.25 | 86 | 4 | 10 | |
| CCH | ProSystem fx | 27 | 524 | 3.96 | 4.21 | 4.15 | 4.14 | 15 | 4.13 | 4.57 | 4 | 3.00 | 85 | 8 | 8 | |
| Creative Solutions | UltraTax | 62 | 605 | 4.19 | 4.57 | 4.11 | 4.33 | 30 | 4.23 | 4.38 | 23 | 3.57 | 90 | 3 | 6 | |
| Drake Software | Drake Tax Solution | 159 | 689 | 3.98 | 4.15 | 3.94 | 3.90 | 59 | 4.05 | 4.50 | 52 | 3.35 | 89 | 7 | 4 | |
| Dunphy Systems | 1040 Professional Tax Prep |
20 | 758 | 4.50 | 3.43 | 4.35 | 3.71 | 4 | 4.75 | 3.00 | 0 | N/A | 80 | 10 | 10 | |
| Intuit | ProSeries | 214 | 404 | 4.07 | 3.98 | 4.00 | 3.79 | 51 | 3.59 | 3.68 | 39 | 3.36 | 78 | 6 | 17 | |
| Lacerte Software | Lacerte 1040 Tax Software | 155 | 559 | 4.32 | 4.28 | 4.13 | 4.29 | 66 | 4.17 | 4.18 | 33 | 3.48 | 87 | 8 | 5 | |
| Laser Systems | TaxWorks | 21 | 552 | 4.24 | 3.95 | 3.86 | 4.10 | 10 | 4.10 | 4.33 | 3 | 4.67 | 95 | 0 | 5 | |
| Micro Vision Software | Tax Relief 1040 for Windows | 39 | 503 | 3.97 | 3.47 | 3.72 | 2.73 | 13 | 4.08 | 3.75 | 6 | 3.17 | 72 | 15 | 13 | |
| Orrtax Software | IntelliTax | 17 | 463 | 3.47 | 2.95 | 3.59 | 3.42 | 3 | 4.50 | 3.67 | 4 | 3.50 | 82 | 12 | 6 | |
| Rhodes Financial Services | Tax Slayer | 18 | 487 | 4.44 | N/A | 4.39 | N/A | 6 | 4.17 | N/A | 7 | 3.86 | 83 | 17 | 0 | |
| Tax$imple | Tax$imple | 17 | 327 | 3.41 | N/A | 3.82 | N/A | 5 | 4.00 | N/A | 4 | 2.75 | 65 | 29 | 6 | |
| Universal Tax Systems | TaxWise | 86 | 535 | 3.64 | 3.59 | 3.25 | 3.26 | 27 | 3.56 | 3.63 | 17 | 3.47 | 75 | 14 | 11 | |
| Average Rating | 3.99 | 3.81 | 3.91 | 3.75 | 3.95 | 3.07 | 3.34 | 87.62 | 11.46 | 8.69 | ||||||