| The SAO performance
measurement system translates data into visual images
that are displayed on-screen during meetings. The data
linked to a box determine whether it turns green (is
meeting targets), yellow (is having some minor problems)
or red (is in trouble). The top row shows the agency
performance “index” is 92.8%, below its target
of 100%. Where indexes exceed targets in row 2, two views
are green. “Weight” assigns impact value; the
weights in row 2 total 100%. The five views incorporate
nine measures, shown in row 3: two for mission, one for
customer feedback, one for internal processes, one for
knowledge, four for financial. Clicking on any line lets
a user drill down to the next level of data. The “owner”
for SAO overall performance is Larry Alwin. Other owners
are as named. 
|