Gartner/EBRC KPI Initiative 


    The Initiative: to identify and develop industry standard measures that are predictive of corporate performance. There is a difference between identifying such measures and establishing them as industry standards. This initiative will do both.

    The Opportunity: exists for the primary stakeholders: Corporations, Investors, Financial Analysts and Information Technology Providers. The opportunity is to be among the first to recognize the need for voluntary industry standard measures that are predictive of corporate performance, develop the competencies and capabilities in the areas being measured, and harvesting the benefits.
     
    Who is Involved: Gartner, The Enhanced Business Reporting Consortium, World Intellectual Capital Initiative, XBRL International, Industry Sector specific companies, Financial Analysts and Investors.

    View Metrics:
    To view the proposed metrics, click on one of the Metric labels in the tables below. These links will direct you to a website to view the metrics in an XBRL Taxonomy.  The standard definition of each metric will be shown on the right hand side of the screen under “Documentation”.  The standard calculation will be shown as “Calculation Documentation”. 

    • The first table contains the generic key performance indicators for all industries.
    • All subsequent tables contain extensions that are specific to an industry.

     Downloadable Document to Review all KPIs and definitions/calculations.

    Standard Key Performance Indicators for All Industries (common)

    Business Domain

    Aggregates

    Prime Metrics

    Demand
    Management

    Market Responsiveness

     Target
    Market
    Index

     

     

     

     

     

     

     Market Coverage
    Index

     

     

     

     

     

    Market Share
    Index

     

     

    Opportunity/
    Threat
    Index

     

     

      Product Portfolio
    Index

     

     

     

    Channel
    Profitability Index

     

     

     

    Configure-ability
    Index

     

     

     

     

    Sales Effectiveness

      Sales Opportunity Index

     

     

     

      Sales Cycle
    Index

     

     

     

    Sales Close
    Index

     

     

     

    Sales Price
    Index

     

     

     

    Cost of Sales
    Index

     

     

     

      Forecast
    Accuracy

     

     

     Customer
    Retention Index

     

     

     

     

     

    Product Development Effectiveness

     New Products
    Index

     

     

     

     Feature Function
    Index

     

     

     

     

     Time to Market
    Index

     

     

     

     

     

     

     R&D Success
    Index

     

     

     

     

    Supply
    Management

    Customer
    Responsiveness

     On-Time
    Delivery

     

     

     

     

    Order Fill
    Rate

     

     

    Material
    Quality

     

     

     Service
    Accuracy
     
     

     Service
    Performance
     
     

     Customer Care
    Performance

     

     

     

     

     

     Agreement
    Effectiveness
     
     

     Transformation
    Ratio

     

     

     

     

     

    Supplier
    Effectiveness

    Supplier On-Time
    Delivery

     

     

     

     

     

     

     Supplier  Order Fill Rate

     Supplier Material Quality

     

     

     

     

     

     Supplier Service
    Accuracy

     Supplier
     Service
    Performance

     

     

     

     

    Supplier
     Care
    Performance

     

     

     

     Supplier Agreement
    Effectiveness

     Supplier Transformation
    Ratio

     

     

     

     

    Operational
    Efficiency

    Cash to Cash
    Cycle Time

     

     

     

     Conversion
    Cost

     Asset
    Utilization
     
     

     Sigma
    Value
     
     

    Support
    Services

    Human
    Resources

    Responsiveness

     Recruitment Effectiveness Index

     

     

     

     Benefits
    Administration Index

     Skills
    Inventory
    Index

    Employee Training    Index

     

     

     HR Advisory
    Index
     
     

     HR Total Cost Index  

     

     

    Information
    Technology

    Responsiveness

    Systems
    Performance

     

    IT Support
    Performance

    Partnership
    Ratio

     

     

    Service Level
    Effectiveness

     

    New Projects
    Index

     

     

     

    IT Total
    Cost Index

     

     

     

     

    Finance &
    Regulatory
    Responsiveness

    Compliance
    Index

     

     

    Accuracy
    Index
     

     

    Advisory
    Index

     

     

    Cost of Service Index

     

     

     

     

     

     

     



    High Technology Specific Standardized Primes

    Business Domain

    Aggregates

    Recommended Primes

    Demand Management

    Market Responsiveness

    Net Promoter Score

     

     

    Customer Interaction Index

     

     

     

     

     

    Sales Effectiveness

    Contract Value Index

     

    New Customer Index 

     

     

     

    Wallet Share Index

    Effective  Quota Index

     

     

     

    Sales Capacity Index

     

    Product Development Effectiveness

    R&D 
    Success Index

     

     

     

     

     

     

    Supply Management

    Customer
    Responsiveness

    Lost
    Customer Index

     

     

     

     

     

     

    Supplier
    Effectiveness

     

     

     

     

    Operational
    Efficiency

    Backlog Index

     

     

     

     

     

     

     

     

     

     

         Mining Industry

      Recommended Metrics

     Total Cost of Exploration

     

     

     

     

     Total Cost of Acquisition

      Time to Find Index

      Pricing Index

     

     

     

      Product Mix Index

     

     

      Life of Mine Index

     Total Production Cost per Tonne

     

     

     

     Mine Productivity Index

     

     

     

    Safety Index

     

     

    Environmental Impact Index

     

     

     

     

     




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