Maintain
a high level of contact throughout the year. You
should touch base with a client at least 18 times
a year. Some studies even recommend contacts
numbering in the high 20s, says Martin R. Baird,
president of Advisor Marketing, Phoenix, and
author of The 7 Deadly Sins of Advisor
Marketing. Keeping up with clients helps
prevent them from looking elsewhere for new
solutions to their financial goals or for another
CPA. Peoples lives and the financial
markets change quickly, and repeatedly reminding
clients of your existence helps them to remember
you when they need advice. Use variety in your
approach. Making contact
doesnt mean simply calling a client 18
times or sending him or her 18 letters a year. To
get the best return on your investment of time,
Baird recommends reaching out to people in a host
of different ways throughout the year. For
example, you could pass along to them articles
youve read that would be of interest or you
might invite them to a seminar where you will
speak. If you get an invitation to a conference
or dinner event and can bring someone, call one
of your clients and ask him or her to join you.
Once there, introduce the guest to other
successful professionals in the room and let him
or her see how much you value the relationship.
Send something
of interest. Dont limit what
you send clients to topics related only to their
business or industry or yours. The subject matter
also could mirror their hobbies and desires, if
you know what they are. Giving a magazine on
organic gardening, hiking or sailing, for
example, could go a long way toward making them
realize you took the time to get to know them.
Stand out from
the crowd. You can get creative and
do more fun things in your marketing to get your
target audiences attention. Anything you do
to help your communications stand out from the
generic information people see all day can
bolster your position in clients minds. You
dont have to think outrageousjust
unique. Look carefully at your target market and
see what its members like or are interested in.
For instance, if your target market is made up of
men and you find out most of them like to golf,
you could hold spring golf tune-ups,
suggests Baird. These would be a series of golf
lessons, and at the end of each lesson, you could
share one accounting tune-up tip with
them. This wouldnt be a hard sell, says
Baird, just giving them something to think more
about and providing good information in a fun and
informative way.
Take advantage
of the digital age. Use e-mail to
make some contacts during the year, but
dont rely solely on this method. It is a
cost-effective way to reach clients in a time
when marketing budgets are tight, but remember
that people tend to view electronic communication
as impersonal. Limit your use of e-mail in
staying connected to your clients; instead make
more phone calls and send a few handwritten notes
here and there.
Consider a
joint promotion with other area professionals. Who
else (other than a competitor) is trying to reach
your target market? Once youve got your
answer by doing some quick research and asking
around, give some complementary local businesses
a call and see whether they have an interest in a
marketing partnership; it will save all
participants some money. For example, if your
clients are older with significant assets, you
may decide to jointly market with some local
estate planning attorneysfor example, by
sharing the cost of a booth at the town festival
in order to reach the crowd and display some
promotional materials. You also could set
up a table at a health screening at companies or
senior communities and pass out brochures about
retirement assets or long-term-care
benefits, Baird says. Or if you target
small business owners, maybe you could work with
business coaches and consultants that are helping
these clients grow their business acumen. While
theyre working on the art of closing a deal
or their presentation skills, you can help them
with their accounting needs. The only limit to
this is your imagination.
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