A tax practitioner may call the IRS Practitioner Priority Service (PPS) line at (866) 860-4259 to request FTA if his or her client’s case isn’t being handled by a specific compliance unit (examination, collection, etc.). If the case is being managed by a specific unit, the practitioner should call that unit to request FTA. A tax practitioner will need power of attorney authorization to request penalty abatement for a client over the phone (Form 2848, Power of Attorney and Declaration of Representative). The IRS agent who takes the call should be able to pull up the client’s account, determine if the FTA criteria are met, and apply the waiver during the call. The taxpayer would later receive a letter in the mail indicating that the penalties were removed based on FTA criteria. If the taxpayer doesn't receive the letter within 30 days from the date of the call, it is advisable for his or her CPA (power of attorney representative) to follow up with the IRS.
Tip: At times the penalty amount may be too high for the IRS to abate over the phone. If so, the tax practitioner should write a letter to the IRS to request FTA. Additionally, if the IRS abates penalties over the phone, it is advisable to write a letter to the IRS to confirm the conversation (include the date of the call, the agent's name, and the agent's identification number).
Instead of calling the IRS, a tax practitioner may write to the IRS to request FTA on behalf of his or her client. Include all relevant information in the request (taxpayer name, identification number, tax year/period, tax form, and penalty type and amount). Clearly state that the client meets the FTA criteria. Consider attaching client transcripts that prove filing/payment compliance and a clean penalty history.
Tip: Writing to the IRS is often the preferred method to request FTA since call-wait times on the PPS line can be substantial and often clients prefer to see a letter/form that demonstrates the work that was performed.
- FTA only applies to one tax year/period. If a request for penalty relief is being considered for two or more tax years/periods and the earliest tax year/period meets FTA criteria, penalty relief based on FTA only applies to the earliest tax year/period. Penalty relief for all subsequent tax years/periods will be based on other relief provisions, such as reasonable cause criteria.
- If the IRS hasn’t assessed the penalty, for example, a client is filing a return late and failure-to-file and failure-to-pay penalties will apply, the taxpayer may attach a penalty nonassertion request to the late-filed return.
- If a client has already paid the penalty, they may file Form 843, Claim for Refund and Request for Abatement, to request a refund.
- If the IRS doesn't grant FTA, consider taking the case to Appeals. Appeals may make a different decision based on other factors, such as hazards of litigation.
- Each case is very different, but if the CPA (client advocate) doesn't ask for abatement, he or she can't get relief for the client. Clients can save thousands of dollars on penalties (often with a simple phone call or letter to the IRS) and rely on their CPA to advocate for them.
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