Efficient and effective business processes are critical to any enterprise that hopes to maintain, or improve, its competitive position. Improvement in quality, time, and costs can result in increased profit. The way an enterprise structures and manages its business processes has a great impact on these outcomes.
Business processes are becoming more important as customers' expectations are increasing and there is a need to become focused on providing customer value. Simultaneously, time-based competition—shorter planning cycles, shorter lead time, shorter product development cycles, shorter product life cycles—is becoming prevalent. Many enterprises are not ready to meet the concurrent demands of customer-focused, time-based, and low-cost competition because key business processes are poorly structured.
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