Gartner/EBRC KPI Initiative 


The Initiative: to identify and develop industry standard measures that are predictive of corporate performance. There is a difference between identifying such measures and establishing them as industry standards. This initiative will do both.

The Opportunity: exists for the primary stakeholders: Corporations, Investors, Financial Analysts and Information Technology Providers. The opportunity is to be among the first to recognize the need for voluntary industry standard measures that are predictive of corporate performance, develop the competencies and capabilities in the areas being measured, and harvesting the benefits.
 
Who is Involved: Gartner, The Enhanced Business Reporting Consortium, World Intellectual Capital Initiative, XBRL International, Industry Sector specific companies, Financial Analysts and Investors.

View Metrics:
To view the proposed metrics, click on one of the Metric labels in the tables below. These links will direct you to a website to view the metrics in an XBRL Taxonomy.  The standard definition of each metric will be shown on the right hand side of the screen under “Documentation”.  The standard calculation will be shown as “Calculation Documentation”. 

  • The first table contains the generic key performance indicators for all industries.
  • All subsequent tables contain extensions that are specific to an industry.

 Downloadable Document to Review all KPIs and definitions/calculations.

Standard Key Performance Indicators for All Industries (common)

Business Domain

Aggregates

Prime Metrics

Demand
Management

Market Responsiveness

 Target
Market
Index

 

 

 

 

 

 

 Market Coverage
Index

 

 

 

 

 

Market Share
Index

 

 

Opportunity/
Threat
Index

 

 

  Product Portfolio
Index

 

 

 

Channel
Profitability Index

 

 

 

Configure-ability
Index

 

 

 

 

Sales Effectiveness

  Sales Opportunity Index

 

 

 

  Sales Cycle
Index

 

 

 

Sales Close
Index

 

 

 

Sales Price
Index

 

 

 

Cost of Sales
Index

 

 

 

  Forecast
Accuracy

 

 

 Customer
Retention Index

 

 

 

 

 

Product Development Effectiveness

 New Products
Index

 

 

 

 Feature Function
Index

 

 

 

 

 Time to Market
Index

 

 

 

 

 

 

 R&D Success
Index

 

 

 

 

Supply
Management

Customer
Responsiveness

 On-Time
Delivery

 

 

 

 

Order Fill
Rate

 

 

Material
Quality

 

 

 Service
Accuracy
 
 

 Service
Performance
 
 

 Customer Care
Performance

 

 

 

 

 

 Agreement
Effectiveness
 
 

 Transformation
Ratio

 

 

 

 

 

Supplier
Effectiveness

Supplier On-Time
Delivery

 

 

 

 

 

 

 Supplier  Order Fill Rate

 Supplier Material Quality

 

 

 

 

 

 Supplier Service
Accuracy

 Supplier
 Service
Performance

 

 

 

 

Supplier
 Care
Performance

 

 

 

 Supplier Agreement
Effectiveness

 Supplier Transformation
Ratio

 

 

 

 

Operational
Efficiency

Cash to Cash
Cycle Time

 

 

 

 Conversion
Cost

 Asset
Utilization
 
 

 Sigma
Value
 
 

Support
Services

Human
Resources

Responsiveness

 Recruitment Effectiveness Index

 

 

 

 Benefits
Administration Index

 Skills
Inventory
Index

Employee Training    Index

 

 

 HR Advisory
Index
 
 

 HR Total Cost Index  

 

 

Information
Technology

Responsiveness

Systems
Performance

 

IT Support
Performance

Partnership
Ratio

 

 

Service Level
Effectiveness

 

New Projects
Index

 

 

 

IT Total
Cost Index

 

 

 

 

Finance &
Regulatory
Responsiveness

Compliance
Index

 

 

Accuracy
Index
 

 

Advisory
Index

 

 

Cost of Service Index

 

 

 

 

 

 

 



High Technology Specific Standardized Primes

Business Domain

Aggregates

Recommended Primes

Demand Management

Market Responsiveness

Net Promoter Score

 

 

Customer Interaction Index

 

 

 

 

 

Sales Effectiveness

Contract Value Index

 

New Customer Index 

 

 

 

Wallet Share Index

Effective  Quota Index

 

 

 

Sales Capacity Index

 

Product Development Effectiveness

R&D 
Success Index

 

 

 

 

 

 

Supply Management

Customer
Responsiveness

Lost
Customer Index

 

 

 

 

 

 

Supplier
Effectiveness

 

 

 

 

Operational
Efficiency

Backlog Index

 

 

 

 

 

 

 

 

 

 

     Mining Industry

  Recommended Metrics

 Total Cost of Exploration

 

 

 

 

 Total Cost of Acquisition

  Time to Find Index

  Pricing Index

 

 

 

  Product Mix Index

 

 

  Life of Mine Index

 Total Production Cost per Tonne

 

 

 

 Mine Productivity Index

 

 

 

Safety Index

 

 

Environmental Impact Index

 

 

 

 

 




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