IRS Taxpayer Services 


Tax Advocacy Priority Service

Helping taxpayers and tax practitioners is one of the most important responsibilities of the IRS.  However, long wait times on the phone and slow responses are unfortunately still a hallmark of interactions with the IRS, making it extremely difficult for CPAs to provide timely service to their clients and efficiently run their practices. 

The AICPA has recently met with Congressional offices and the IRS on this issue and is optimistic that the most recent budget appropriation, which allocates an increase in funding ($290 million) for taxpayer services, will make a measureable difference.  However, we believe additional action is required to transform the IRS into a more modern and respected agency.  

AICPA Position

    In order for taxpayers (and their tax practitioners) to receive the assistance they need on tax issues, it is essential for the IRS to respond to them in a timely manner.  At a minimum, for example, the IRS should improve:

    (1) Wait times for incoming telephone calls, and 

    (2) The time required for them to respond (in a substantive manner) to taxpayers’ written correspondence on tax notices.  The level of service over the last year is simply unacceptable. 

    We understand that the IRS has new initiatives and vital responsibilities (such as addressing identity theft), but taxpayer service must remain a priority in a voluntary compliance system - which relies on individuals and businesses to properly report their income. 

    Tax Advocacy Efforts

      The AICPA believes the current situation of unacceptably low levels of taxpayer assistance warrants a broad discussion - that includes Congress and stakeholders - of what the agency should look like in the 21st Century.

      • Feb. 9-10, 2016 - Tax Division leadership will meet with the members of Congress and the IRS Commissioner to reiterate the impact of the declining service  
      • May 17, 2015 - AICPA's governing Council adopts a Resolution Regarding Tax Administration calling for a forum to discuss how to evolve the IRS to a respected federal agency
      • Apr. 15, 2015 - Written Testimony to U.S. House of Representatives Committee on Small Business on “Tax Reform:  Ensuring That Main Street Isn’t Left Behind”
      • Feb. 5, 2015 - Written Testimony to the House Committee on Ways and Means Subcommittee on Oversight on “The State of the Internal Revenue Service”
      • Sept. 4, 2013 - Comment Letter to Senate and House appropriations committees on IRS Fiscal Year 2014 Budget

      Other Information

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